Factors Affecting Organisational Effectiveness: A Study of Service Sector in Indore city
DOI:
https://doi.org/10.64882/ijrt.v14.i1.919Keywords:
Organisational Effectiveness, Service Sector, Organisational Culture, Leadership and CommunicationAbstract
Utilizing resources effectively is a key component of an organization's effectiveness, along with other elements including leadership, communication, organizational culture, and employee job satisfaction. The purpose of this study is to examine factors that influence an organization's efficacy in the service industry. The current study employs a quantitative approach. A questionnaire is used to gather data from 100 employees. Data analysis was conducted using SPSS (version 21.0) and the principal component approach with Varimax rotation was used to factor analyze the item scale. The most significant factors influencing effectiveness were shown to be culture, leadership, communication, and employee job satisfaction. Additionally, to ensure effectiveness, HR regulations must be properly implemented, promotions must be fair and equitable, and occupational health and safety must be guaranteed.
References
● Ahmad, S., Ali, N.A., Jantan, A.H., Bowyer, D., Campbell, N., & Reaz, M. (2020). Organizational effectiveness through transformational leadership and technology innovation: A systematic literature review and future research agenda. Journal of International Business and Management, 3(4), 1–17.
● Bagozzi, R. P. (1994), "Measurement in Marketing Research: Principles of Marketing" Bagozzi Edition, Research. Oxford, VK, Blackwell Business
● Churchill Jr., G. A. (1987), "Marketing Research: Methodological Foundations", Fourth Edition New York, Dryden Press
● Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64(1), 89-136.
● Daft,R.L.(2010).Organization Theory and Design(10thed.).Mason,OH:South-WesternCengageLearning
● Gilbert R.G and Ali. M. P (2000). Organisational Effectiveness Indicators to Support Service Quality Managing Service Quality. Vol.10 (1), pp. 48-52.
● Kamery, R. H., (2004), “Employee Motivation as it Relates to Effectiveness, Efficiency, Productivity, and Performance”, Allied Academies International Conference, Proceedings of the Academy of Legal, Ethical and Regulatory Issues, Vol.8 (2).
● Malik, M. E., Ghafoor, M. M., & Naseer, S., (2011). Organizational Effectiveness: A Case Study of Telecommunication and Banking Sector of Pakistan. Far East Journal of Psychology and Business, 2 (1), 37-48.
● Madachian, M., Hussein, N., Noordin, F., & Taherdoost, H. (2016). Effects of leadership on organisational performance.
● Newton, R., Pepper, S. & Soane, E. (2023). A two-part, practical guide to becoming a transformational leader. London School of Economics and Political Science.
● Rosenthal, R., and Rosnow, R. L. (1991), "Essentials of Behavioral Research: Methods and Data Analysis", Second Edition, Boston, McGraw Hill
● Thorndike, R. M., Cunningham, G. K., Thorndike, R. L., and Hagen, E. P. (1991), "Measurement and Evaluation in Psychology and Education", New York, Macmillan Publishing Company.
● Yang Jen-te (2007), “Impact of Knowledge Sharing on Organisational Learning and Effectiveness”, Journal of Knowledge Management, 11(2) : 83-90.
Downloads
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
