An Analytical Study of AI’s Role in Restaurant Business in Mumbai Suburbs
Keywords:
Platform-Driven AI (Zomato/Swiggy Influence), AI in Operational Efficiency, Customer Experience & Engagement AI, Cloud Kitchen-Centered AI.Abstract
This research examines how artificial intelligence (AI) is employed in restaurant companies in Mumbai's outskirts. The study uses literature, industry case evidence, and an analytical framework tailored to suburban contexts to investigate AI's effects on customer experience (discovery, ordering, personalization), operational efficiency (kitchen workflow, inventory, staffing, routing), and business model changes (cloud kitchens, aggregator integrations). According to the findings, platform-driven AI (Zomato/Swiggy) and locally deployed automation (POS analytics, inventory prediction, robotic waiters in select outlets) are reshaping service delivery — increasing speed, reducing waste, and enabling targeted promotions — but adoption is uneven due to cost, interoperability, data quality, and staff skill gaps. The recommendations for suburban restaurateurs include phased adoption, aggregator collaboration, data governance, and worker reskilling.
References
Shaikh, S. A., & Jagirdar, A. H. (2026). Beyond AI dependence: Pedagogical approaches to strengthen student reasoning and analytical skills. In S. Khan & P. Pringuet (Eds.), Empowering learners with AI: Strategies, ethics, and frameworks (Chapter 8, pp. 1–16). IGI Global. https://doi.org/10.4018/979-8-3373-7386-7.ch008
Shaikh, S. A. (2024). Empowering Gen Z and Gen Alpha: A comprehensive approach to cultivating future leaders. In Futuristic Trends in Management (IIP Series, Vol. 3, Book 9, Part 2, Chapter 2). IIP Series. https://doi.org/10.58532/V3BHMA9P2CH2
P. Devi, H. Kaur, R. Kumar, S. Aluvala and S. Singh, "Artificial Intelligence is Revolution or Devolution for Employability," 2023 3rd International Conference on Innovative Mechanisms for Industry Applications (ICIMIA), Bengaluru, India, 2023, pp. 367-371, doi: 10.1109/ICIMIA60377.2023.10425850.
Chougle, Z. S., & Shaikh, S. (2022). To understand the impact of Ayurvedic health-care business & its importance during COVID-19 with special reference to “Patanjali Products”. In Proceedings of the National Conference on Sustainability of Business during COVID-19, IJCRT, 10(1),
Bhagat, P. H., & Shaikh, S. A. (2025). Managing health care in the digital world: A comparative analysis on customers using health care services in Mumbai suburbs and Pune city. IJCRT. Registration ID: IJCRT_216557.
Parikh, V. C. (2022) Strategic talent management in education sector around organizational life cycle stages! JOURNAL OF THE ASIATIC SOCIETY OF MUMBAI, SSN: 0972-0766, Vol. XCV, No.11.
Parikh, V. (2023). Whistleblowing in B-Schools, Education and Society, Vol-47, Issue – 1, Pg. 183-189
Downloads
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
