An Exploration of the Potential Benefits and Challenges of Integrating Technology into Governance Systems in the MSME Industry
DOI:
https://doi.org/10.64882/ijrt.v12.i4.1232Keywords:
Technology Integration, Governance Systems, Operational Efficiency, MSMEs, Implementation Costs, Stakeholder SatisfactionAbstract
This study looks into how digital technologies are being used by Chhattisgarh's MSMEs, with a particular emphasis on how technology affects stakeholder satisfaction and operational efficiency. A quantitative research design was used, and 200 respondents from a variety of industries completed a structured questionnaire. Purposeful sampling was used to ensure representativeness. Adoption of new technologies and operational efficiency were found to be significantly positively correlated by regression analysis, which also showed that the model explained 84% of the variance. Independent samples t-tests revealed additional evidence of a barrier to competitiveness: MSMEs with high implementation costs showed lower levels of technology adoption. Businesses that effectively incorporated technology, on the other hand, reported increased stakeholder satisfaction and significant gains in governance processes. The results highlight how crucial it is to overcome financial barriers in order to improve MSMEs' adoption of digital technology, boost operational efficiency, and create a more competitive business climate.
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