Customer Satisfaction in Beautician Services: The Emerging Role of Artificial Intelligence
Keywords:
Beautician services, aesthetician, skin health, customer satisfaction, artificial intelligence, personalized skincare, secondary-data analysisAbstract
This paper examines the impact of traditional beauty services, such as those offered by aestheticians or beauty salons, on skin health and customer satisfaction. It also investigates the influence of artificial intelligence on these services. The study utilizes data from existing research, reviews, industry reports, and reputable news sources to analyse three key aspects: firstly, the significant role that beauticians play in preventing skin problems and ensuring customer satisfaction; secondly, the application of AI tools in skin analysis, the development of personalized treatments, product creation, and enhancement of the customer experience; and thirdly, the interaction or potential conflicts between human beauty services and AI tools. The technology is tailored to fit each individual's needs. AI contributes to more precise skin evaluations, the formulation of personalized treatments on a broader scale, and the enhancement of customer satisfaction. Nevertheless, challenges remain regarding regulations, the quality of evidence, and ethical considerations. The paper concludes with recommendations for beauty salons on the implementation of AI, identifies areas for future research, and outlines policies that should be taken into account.
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