Effectiveness of Psychological Support Interventions (EAPs, Counselling) on Reducing Change-Related Stress and Improving Organisational Commitment among Healthcare Workers in Delhi NCR
Keywords:
Employee Assistance Program (EAP), counselling, change-related stress, organisational commitment, healthcare workforce, Delhi NCR, psychological support, change management.Abstract
Technological advancements, process reengineering, and policy-driven reforms are among the numerous organizational changes that healthcare organizations in Delhi NCR are going through. These changes frequently cause stress and weaken employee loyalty. Although there is little empirical data from Indian healthcare settings, psychological support treatments like Employee Assistance Programs (EAPs) and counseling services are thought to reduce stress associated with change and increase organizational commitment. The impact of psychological support treatments in lowering change-related stress and enhancing organizational commitment among healthcare professionals in Delhi NCR is investigated in this mixed-methods study.
28 semi-structured interviews with HR managers and counseling providers added qualitative depth to the survey, which was completed by a stratified sample of 420 healthcare workers from six institutions. Employees who used EAPs or counseling reported significantly lower change-related stress (Cohen's d = 0.72) and higher organizational commitment (d = 0.45), according to quantitative analyses (t-tests, hierarchical regression, and mediation analysis using PROCESS) based on illustrative data. The association between EAP usage and organizational commitment was partially mediated by stress reduction, according to mediation experiments. Accessibility, confidentiality, managerial support, and integration with change communication were identified as key facilitators by thematic analysis of the interviews.
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