DR. SONAL GUPTA. Exploring Factors of Artificial Intelligence-Enabled Service Quality: Scale Development and Empirical Validation. International Journal of Research & Technology, [S. l.], v. 13, n. 3, p. 513–525, 2025. Disponível em: https://ijrt.org/j/article/view/507. Acesso em: 13 feb. 2026.